Return Policy

Last updated: July 2026

Our Approach

Every piece is inspected before it leaves the studio. We do not ship work we would not keep. Because this is handmade work and no two pieces are identical, we encourage you to reach out before placing an order if you have questions about a specific form, glaze, or dimension — we will answer them honestly.

Damage in Shipping

If a piece arrives damaged, contact us within 48 hours of delivery at hello@zyvol.studio with a photograph of the damage and the packaging. We will work with you on a replacement or refund. Please retain the original packaging, as it may be needed for a carrier claim.

Returns

We accept returns within 14 days of delivery for shop pieces in unused, unaltered condition. The buyer is responsible for return shipping, and the piece must arrive back in the same condition it left. Once received and inspected, a refund will be issued to the original payment method within five business days.

Exchanges

We do not offer direct exchanges, as most pieces are one-of-a-kind and may no longer be available. If you would like a different piece, return the original and place a new order.

Custom & Commission Work

Custom orders are not eligible for return or exchange. A piece made to your specifications — size, glaze, quantity — cannot be resold as a standard piece. In the case of damage during shipping, the same process as above applies.

Contact

To initiate a return or report damage: hello@zyvol.studio.